Welcome to New Imperial Spice Online Food Delivery. These Terms and Conditions govern your use of our website and services. By placing an order, you agree to be bound by these Terms.
By using our website, you confirm that all information provided is accurate and truthful.
Orders can be placed through our website or authorized channels.
Once an order is placed, it cannot be modified or canceled if it is already being prepared.
Payments must be made via accepted methods at the time of ordering.
We aim to deliver orders within the estimated delivery time, but delays may occur due to traffic, weather, or other unforeseen circumstances.
It is your responsibility to provide an accurate delivery address and be available to receive the order.
If delivery fails due to incorrect address or unavailability, no refund will be provided.
If there is an issue with your order (wrong item, missing item, poor quality), please contact us immediately.
Refunds or replacements are handled on a case-by-case basis.
No refunds will be given for items that are consumed or partially eaten.
You agree not to:
Use our website for illegal purposes
Copy or distribute any content without permission
Attempt to interfere with the website’s operation
All content, including logos, menus, images, and text, is the property of New Imperial Spice and may not be used without written permission.
We are not liable for any damages or losses resulting from your use of our services, including delays, incorrect orders, or website errors.
We reserve the right to update these Terms at any time. Continued use of our services after changes means you accept the new Terms.
If you have any questions about these Terms, please contact us